Benefits & added value
Working it out together
In mediation, parties who have a business conflict keep both the process and the final outcome in their own hands while they collaborate to reach an optimal solution. Apart from a much more friendly way, mediation is in practice also considerably faster and much cheaper than calling in lawyers and going to court.
Mediation can be carried out in peace and confidentiality, so that the parties involved avoid publicity of their conflict and in doing so prevent reputational damage. At first, it may be hard for both parties to consult directly with the other side who is, according to them, to blame. However, as the mediation process progresses, such objections gradually disappear and, in the end, both sides generally work together as they were used to do in good times in the past.
Although an intensified conflict is often the direct cause for mediation, resolving it is not the only benefit. Behind their conflict hide different personal interests and preferences that are often the source of a growing number of irritations and disputes. It damages relationships, communication and cooperation between people and, in doing so, harms the functioning of the organisation and teams they are part of.
To resolve conflicts, improving mutual understanding is the first step so that parties can talk candidly and collaborate normally again. This requires insight into and appreciation of each other's personal situation, interests, ambitions and future perspectives.
Invest in the future
As a result, mediation also helps to structurally strengthen the future relationship and cooperation thereby reducing the chance of new conflicts. Moreover, as resolving conflicts requires creativity to generate alternative options, it can yield surprising new insights that improve the functioning of a team and organisation.
Information about mediation & approach